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At Produits Sanitaires Distinct, we know that a good product only has value if it comes with attentive, responsive, and human customer service.
Since our founding in 2016, we have built much more than a company that distributes sanitation and cleaning products: we have built a lasting relationship of trust with our clients.
Our reputation is built on two inseparable pillars: the proven quality of our products and our closeness with our clients. Our role goes far beyond simply selling. We listen, advise, and support every customer so that their experience with Produits Sanitaires Distinct is simple, seamless, and tailored to their real needs.
Personalized service for every client
Whether you are an SME, a school, a clinic, an industrial company, or a retail business, your needs in sanitation and cleaning products are never the same.
That’s why our team takes the time to understand your reality:
- Which products do you use most frequently?
- What challenges do you face in terms of hygiene, costs, or delivery times?
- Do you need regular or occasional supply?
Our mission is to offer you customized solutions, combined with personalized support and practical advice to optimize your supply. Whether it’s for a regular or one-time need, improving hygiene standards, reducing waste, cutting costs, or tackling a demanding cleaning challenge.
Availability and responsiveness
Our customer service team is based in Delson, near Montreal, allowing us to stay close to you and react quickly.
- Phone support for any questions, Monday to Friday.
- Email support with a guaranteed response within 24 business hours.
- Delivery tracking : we keep you informed about your orders for greater transparency.
Support before, during, and after purchase
- Before purchase : we help you choose the products best suited to your sector (offices, retail, clinics, institutions, industries).
- During the order : we provide clear communication regarding delivery times and conditions.
- After delivery : our team remains available to answer your questions, manage returns if necessary, and advise you on optimal product use.
At Produits Sanitaires Distinct, we don’t just sell products. We provide expertise, support, and human service that makes all the difference.